We hope that you will be delighted with your BetaHeart purchase. If for any reason you are not completely happy with your order please review the following steps below.

Can I return or exchange my order?

Unfortunately we don’t accept returns or exchanges, however in the case of damaged goods, please contact our Customer Care team via email or phone and we will explain the process to you.

What if my order was wrong or the product is damaged?

Please contact us as soon as you can with your order number and details of the incorrect or damaged product.

What if I need to change my order?

We are unable to make changes to orders once placed.  Orders are processed very quickly, so if you need to cancel your order please call our Customer Care team immediately. We’ll do our best to help, but we can’t cancel orders once they have shipped.

 

FREQUENTLY ASKED QUESTIONS

If an item is out of stock, is it gone forever?

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.

When will I get my order?

We endeavour to ship your order as soon as possible.  We cannot guarantee or provide a day of the week or time of day for delivery.

What does shipping cost?

Shipping on orders of $50 or more are free in Australia. For orders less than $50, we deliver  for $8.50.

How can I pay?

We accept Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment.

You can also choose to pay with PayPal. When selecting this option at checkout, you’ll be sent to the PayPal site to complete your payment. Once you’ve done this, you’ll be sent back to our website to confirm your order and finalise payment.

Is GST included in my order?

Yes, all prices are GST inclusive.

I’m having trouble using the website

Please get in touch with us. We’ll be happy to help you fix any problems, or take your order over the phone.

Can I get in touch with a real person?

Of course. You can call our Customer Care team on 1300 656 101 or use the Contact Us form provided. We look forward to hearing from you.